Monthly Retail Rate

No, the MRR rates will change each month. They may be more, or less, than the price of gas a customer may find with a retail supplier or governmental aggregation program. Plus, a supplier may be able to offer a fixed rate, which helps customers plan their gas costs.

One of two things will happen when your Energy Choice agreement ends:

Automatic renewal

You will need to review your contract terms and conditions and look for information about what happens at the end of the contract period and for any automatic renewal provisions. Automatic renewals are fairly common in supplier contracts. Keep in mind, your supplier is required to provide you with a notice by mail that your original contract is ending. In most instances, that notice will contain information about automatically renewing your contract. If the renewal notice contains no material changes, such as an increase in a fixed rate, a change from a fixed to a variable rate or any new fees from your original contract and is for a period of six months or longer, the supplier is required to send you a notice about your new contract's expiration by mail at least 45-days before your original contract ends. If your contract does not have a renewal provision, you will be returned to Enbridge Gas Ohio temporarily at the end of the contract period.

Return to Enbridge Gas Ohio before moving to SCO/MRR

• Residential and small business customers: Customers whose contracts with an Energy Choice supplier or a governmental aggregation opt-in program expire without renewal will return to Enbridge Gas Ohio's SSO rate for up to two billing periods before they are moved to the Standard Choice Offer (SCO) rate and assigned to a participating SCO supplier.
• Medium and large business customers: Customers whose contracts with an Energy Choice supplier or a governmental aggregation opt-in program expire return to Enbridge Gas Ohio's Standard Service Offer (SSO) rate for up to two billing periods. After that time, customers eligible to participate in Energy Choice are assigned to a participating retail MRR supplier if they do not choose a retail supplier on their own. Medium nonresidential customers may elect to receive service under the SCO.

Some low-cost or no-cost ways to save energy and money include:

• Adjust the thermostat temperature settings: You can save as much as 1 percent for every degree you lower your thermostat.
• Furnace efficiency: Newer, higher-efficiency furnaces use less natural gas than older, less-efficient furnaces.
• Home insulation: Well-insulated homes use less natural gas for heating than poorly insulated homes.

Yes, there are a number of programs that income-eligible residential customers can apply for, including HEAP, PIPP Plus and Heat Care Program. Customers can apply for HEAP and PIPP Plus by calling the Ohio Department of Development at 800-282-0880. To apply for Heat Care Program, customers can contact your local Salvation Army or call 1-800-SAL-ARMY.