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Energy Choice

It's good to have choices

The Energy Choice program is a statewide program offers you the option to purchase your natural gas from a competitive retail supplier certified by the Public Utilities Commission of Ohio (PUCO) instead of Enbridge Gas.

Enbridge Gas will continue to deliver your natural gas; respond to service and emergency needs; read your meter and provide customer service and billing.

Watch our video to learn more about your choices

Here’s how energy choice works in Ohio

Producers

They produce natural gas and sell it to energy suppliers.

 

Suppliers

A supplier is a retail energy company you choose to purchase your energy from.

 

You

You can choose your energy supplier and select a plan that best fits your needs.

 

Enbridge Gas

We will keep delivering and handling emergencies. Your bill will show your supplier charges plus Enbridge Gas delivery fees.

Find out what Energy Choice plan are you on

Are you shopping for your home or business?

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Your Energy Choice Options

If you participate in Energy Choice, your Current Charges portion on your bill will indicate which Energy Choice plan you are on along with charges (cost of gas / mcf and sales tax). Select the Energy Choice plan you are currently on to learn more.

Understand your Energy Choice Option

Enter your monthly natural gas usage found in the Current Charges portion on your bill.

mcf
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Your Energy Choice Options

Based on your usage, here are the Energy Choice options available to your business.

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Who can participate in Energy Choice?

  • Enbridge Gas Ohio customers and have no past-due balances outside of a payment plan.
  • PIPP Plus and Graduate PIPP Plus customers are ineligible to participate in the program.

Frequently asked questions

Energy Choice allows you to comparison shop for natural gas just like you do for other goods and services. With Energy Choice, customers from large manufacturers to residential homeowners are able to shop for natural gas supply options from a diverse group of competitive retail suppliers certified by the PUCO. Although you buy your gas from a retail supplier under this program, Enbridge Gas will continue to deliver your natural gas; respond to service and emergency needs; read your meter and provide customer service and billing.

Contact us

Enbridge Gas Ohio

We are here to help you learn, compare and choose the right option for you. If there are still questions, we want to hear from you.

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Email us

Submit any questions, feedback or concerns with your supplier using the Customer Care request form.

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Call us

Inquiries: 1-800-362-7557
7 a.m. to 7 p.m., Monday – Friday
Hearing impaired customers: Call 711
Emergency services: 1-877-542-2630
24 hours a day, everyday.

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Mail

Enbridge Gas Ohio
PO Box 5759
Cleveland, OH 44101-0759

Public Utilities Commission of Ohio (PUCO)

The PUCO provides information about utility payment plans, the rules governing utility companies, and other relevant information.

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Call

Inquiries: 1-800-686-7826
8 a.m. to 5 p.m., Monday – Friday
Hearing impaired customers: Call 711

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Mail

Public Utilities Commission of Ohio
Attn: IAD
180 E. Broad Street
Columbus, OH 43215-3793

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Write

puco.ohio.gov

Ohio Consumers Counsel (OCC)

The OCC provides information relating to residential utilities: electric, natural gas, telephone and water.

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Call

Inquiries: 1-800-686-7826

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Mail

Office of the Ohio Consumers' Counsel
65 E. State Street, 7th Floor
Columbus, OH 43215-4213

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Web

occ.ohio.gov

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Email

occ@occ.state.oh.us

Customers should discuss questions, feedback or concerns with their supplier directly.

If you have feedback about our Energy Choice program or an unresolved or other complaint about a supplier, let us know.