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Enbridge Gas North Carolina launched a new online account experience. These updates changed how you access your account, view your bill and make payments.
We’ve outlined key changes below, including what to expect and any actions you may need to take.
We’ll continue to share updates as we get closer to August 2026, including step‑by‑step instructions and reminders. For the latest information, visit this page as we’ll be updating it continually.
Phone numbers: Customers can continue to reach Customer Care by calling 877-776-2427 Monday through Friday, 7 a.m. to 6 p.m. For gas line breaks, leaks or odors, please continue to call 877-776-2427 any time.
Customer service: Calls and service will continue to be provided by our people in the community.
Gas and service rates: The rates you pay for natural gas supplies and service will be unaffected by this transition. As always, customer bills will be affected by usage, the fluctuating cost of natural gas, the cost of providing service and maintaining infrastructure.
Programs, services and agreements: Participation in AutoPay, Budget Billing, eBill, payment arrangements, energy assistance, landlord agreements, GreenTherm or ThermWise are unaffected.
Regulating entities: Service and rates will continue to be governed by the North Carolina Utilities Commission.
Gas supplies: We will continue to source natural gas supplies from our existing suppliers.
Improvement projects: Pipeline replacement projects will continue as planned to maintain a safe and reliable natural gas system.
HomeServe billing: Customers who have taken advantage of HomeServe’s offering will continue to be billed for those services on their monthly gas bill.
Mobile app: Please continue using the Dominion Energy app for mobile access to your natural gas account. More information on your mobile app experience will be provided at a later date.
Be aware of scammers who call and claim to be collecting on your bill and ask for an online or over-the-phone payment. Please remember that Dominion Energy and Enbridge Gas employees will never call or show up at your home to demand a payment and will never request to enter your home without proper identification, an appointment, or a reported emergency.
In 2025, all references to Dominion Energy will be replaced by Enbridge Gas on items like bills, vehicles, and uniforms. If you have any questions, please call 877-776-2427 to verify the status of your account or work happening near your home or business.
The rates you pay for natural gas supplies and service will be unaffected by this transition. As always, customer bills will be affected by usage, the fluctuating cost of natural gas, the cost of providing service, and maintaining infrastructure. Changes to natural gas rates may occur as part of our pre-established regulatory process and timelines and are unrelated to this ownership change.
